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When Your Range Confuses Buyers

Summary Keywords

A founder may have the experience to solve several problems and the ability to serve several markets, but can buyers quickly determine which problem the business solves for them? If not, that range becomes a source of confusion instead of commercial advantage.

Strategic ideas architect Deevo Tindall helps entrepreneurs, executives, and creators turn fragmented ideas into clear strategies, compelling narratives, and viable ventures. His work begins with identity and clarity, but the commercial test comes when the founder has to communicate that value to a specific audience.

A broad range of expertise can feel like a strength from inside the business with the founder being able to see how every service, skill, and idea connects. Buyers don’t have that context and they have to work out what the business does, whether it’s meant for them, and why they should care.

Deevo believes messaging determines whether they can make that connection.

Everything else gets lost in translation. It is the message that matters the most, because that’s what’s going to be received by the person who you want it to be received by.

With that in mind, Deevo suggests that the business is best served by first identifying the one part of the skillset that matters most to the buyer. That way, the audience can see exactly how a business will bring value.

Deevo uses Melissa’s description of herself as a Swiss Army knife to illustrate the risk. A buyer may recognize that the person is capable without understanding which capability they should purchase.

But if nobody knows what you’re doing, they’re just going to say, hey, she’s a Swiss Army knife. I’m not really sure.

Clear messaging means that founders don’t need to discard the experience, interests, or capabilities that make them valuable, but they do need to translate that range into a specific promise for a specific buyer. The message must show who the business serves, what problem it solves, and what changes for the customer as a result.

When leaders understand their audience and positioning, they can choose the markets, partnerships, and conversations most likely to place the offer in front of the right buyers. Without that focus, they risk spending time and resources reaching people who aren’t a good fit for what the business offers.

Choose one message your business currently puts in front of prospective customers, such as the opening statement on your website, a sales introduction, or a company profile. Show it to someone from the intended market and ask them three questions:

  • Who is this for?
  • What problem does it solve?
  • What result would the buyer receive?

If their answers don’t match yours, the message is asking the buyer to do work the business should have done before publishing it.

Melissa’s Take

When I started this podcast, I was trying to say too much at once. I wanted people to know I understood cybersecurity, gaming compliance, leadership, engineering. I could see how all of it connected because I’d lived it. The audience couldn’t.

What changed the response wasn’t adding more credentials. It was the opposite: I started talking about my life and the person behind the professional profile, not just the résumé. That’s when the audience grew.

The lesson isn’t “be authentic” in the vague sense everyone uses. It’s narrower than that. Saying everything you are is not the same as saying the thing that helps someone understand what you do for them.

My gateway action: take the feedback from the three questions above and revise the first point where your message goes unclear. When the person you asked answers, don’t jump in to clarify. Let them stay vague. That vagueness is pointing at exactly the gap your messaging needs to close.

This is part of a fuller conversation with Deevo Tindall about the hidden constraints that can prevent founders from acting on strong ideas, the relationship between identity and business strategy, why curiosity and humility matter in leadership, how to assess feedback, and the foundation required before turning an idea into a business.

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Bryan Hancock Headshot — Founder of Integrity Development

Bryan Hancock

Founder of Integrity Development

Integrity Development

Executive Biography

Bryan Hancock has been managing real estate investments—and overseeing development and construction projects—for nearly two decades. He has deep roots in Austin, Texas, and comprehensive knowledge of the opportunities and challenges in this fast-growing market.

Through his development and syndication companies, which he built from the ground up, Bryan has developed 50+ urban infill projects and managed $25M in real estate sales with approximately 35% return on investment at the project level. He also co-founded two private equity funds.

Bryan brings in-depth industry awareness, sharp business acumen, and extensive in-the-trenches experience to his work as co-founder and principal of Integrity Development. He partners with a team of professionals and industry experts (many have been involved in Austin real estate for 40+ years) to identify value-added and opportunistic investments that protect capital and reduce risk for lenders—while delivering outsized returns for investors.

Earlier, Bryan founded and directed Inner 10 Development, a residential development firm focused on Austin’s top zip codes and surrounding communities, and H2i, LLC, a real estate syndication company. He steered these organizations for 17+ years, overseeing the acquisition, buildout, and sale of single-family and multifamily properties, including a 350-unit urban infill joint-venture project.

Bryan was successful in delivering strong returns while minimizing risk for bankers and investors by taking a targeted, data-driven approach to opportunity analysis, due diligence, and strategic decision-making. He zeroed in on potential risks and developed proactive mitigation strategies to protect and grow investments.

Concurrent with his work at Inner 10 Development and H2i, Bryan established Gentry Lending Group, a private-equity debt fund. He also served on the board of Bullseye Capital Real Property Opportunity Fund. These experiences provided Bryan with a grasp of both investor and banker viewpoints, including an understanding of risk and liability on the lending side. This aspect of his background continues to shape his real estate decisions to this day.

There is another unique aspect to Bryan’s career—a corporate history that differentiates him from other investors and developers in this field. Bryan has built organizations, controlled multimillion-dollar projects, and supported billion-dollar programs for some of the world’s largest companies: Lockheed Martin, Microsoft, Dell, CACI, and Charles Schwab. He managed teams and vendors in the US, China, France, and India, and often balanced up to 10 projects at a time. He was trusted with a Top Secret Security Clearance from the United States government.

A business-savvy leader and lifelong learner, Bryan holds an MBA in Finance and Entrepreneurship from Texas Christian University and a Bachelor of Science in Electrical Engineering from the University of Texas at Austin.

Bryan founded the Wealth Investment Network, co-founded RealStarter (a crowdfunding platform for real estate investors), and was a member of the Urban Land Institute and Central Texas Angel Network. He has been a guest speaker at 20+ national events, including conferences and meetups through the Information Management Network (IMN), SXSW, Rice University, Bay Area Real Estate Summit, Soho Loft Conference, Texas Entrepreneur Network, and many others.

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Melissa Aarskaug Headshot — Founder of Executive Connect

Melissa Aarskaug

Founder of Executive Connect

Senior Executive, Board Member & Advisor

Vice President of Business Development
Bulletproof, a GLI company

Executive Biography

Melissa Aarskaug is a global executive and business leader at the forefront of the technology/cybersecurity industry. She shapes strategy, leads teams, and partners with Fortune 500 companies and other enterprise clients to protect their organizations from risk and noncompliance—while improving operations and accelerating growth.

For 15+ years, Melissa has taken the reins to propel organizations to the next level of performance. By combining business acumen and revenue optimization with the sharp mind of an engineer, she uncovers and seizes opportunities for profitable growth in the US and around the world.

Melissa has established a distinguished career with Gaming Laboratories International (GLI), where she is a key member of the senior executive team. Throughout her tenure, she has assembled teams, developed new markets, and influenced P&L impact, ultimately positioning GLI as the #1 provider of testing, certification, and cybersecurity services to the global gaming and lottery space.

After achieving this feat—a big win for GLI and game-changer for clients worldwide—Melissa steered both GLI and Bulletproof (acquired by GLI in 2016) into untapped verticals: finance, government, healthcare, higher education, hospitality, and retail. An enthusiastic, knowledgeable growth driver who cultivates partnerships and rallies teams, she led GLI/Bulletproof to dominate these markets as well.

Before joining GLI, Melissa shaped and executed strategy as Vice President of Business Operations for LV Investments, where she built and optimized a portfolio of commercial and industrial properties. Earlier, in a very different role as Project Engineering Manager for Fisher Industries, she directed and mobilized a team of 550 employees and contractors to develop the world’s largest concrete bridge. Previously, she headed a major engineering project for Pacific Mechanical Corporation.

A curious, lifelong learner, Melissa holds dual Bachelor of Science degrees in Civil and Environmental Engineering with minors including Business and Mathematics. She is a Karrass Master Negotiator and C4 Executive Coach who actively pursues ongoing education and inspiration as a member of Chief, Austin Technology Council, Austin Women in Technology, and Toastmasters International. In addition to her own personal and professional development, Melissa is committed to helping other people thrive both inside and outside of the workplace. She actively mentors and empowers team members at GLI/Bulletproof, and is an executive leader and coach for Global Gaming Women. She founded Young Nonprofit Professionals Network (YNPN) Austin and is a current or past board member of many organizations, including Emerging Leaders in Gaming, Ballet Austin, Texas School for the Blind & Visually Impaired, the Society of Women Engineers, and the American Society of Civil Engineers. She has been a Junior League volunteer in Austin, Las Vegas, and Reno for 15+ years.

Throughout her career, Melissa has inspired individuals, teams, and entire organizations to think differently about innovation, cybersecurity, leadership, and business development. She was honored as one of the “Emerging Leaders in Gaming: 40 Under 40” and she continues to share her ideas and expertise through publications, podcasts, webinars, and presentations.

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